FAQS

Need to Know

WHAT ARE YOUR PAYMENT OPTIONS?

we currently accept card payments paypal and clearpay as a payment option.

WHAT IS YOUR RETURN POLICY?

all orders must be returned within 30 days of purchase so please get in touch via email. Please note a refund or replacement will only be offered if a item is found to be faulty or broken so please ensure you are checking your personalisation is correct before proceeding as we will not be liable for misspelling. Personalised itmes will not be refunded simply because you changed your mind.

WHAT SHIPPING COURIER DO YOU USE?

we use hermes tracked service please allow 3-5 working days after dispatch to receive your items.

WHAT IS YOUR CURRENT TURNAROUND TIME?

all items are made to order and personalised by hand please allow UP to 7-10 working days before items are dispatched this gives us enough time to ensure your items are made to the best of our ability and of high quality.